Vagabond is the trade name of Ms. Cristina CONTINI, who operates as a sole proprietorship and whose registered office is located at 339 Route de la Ferme, Les Houches (74310), France.
As part of her business activities, Ms. CONTINI publishes and operates, among other things, a commercial website at “vagabond-atelier.com” (the “Site”). She has established on the Site a platform (“e‑commerce”) that allows artisans (“Sellers”) to sell their Products (“Products”)to private customers acting as consumers (“Customers”).
Contacts
Address: Vagabond, 339 Route de la ferme, Les Houches, 74310
E‑mail: info@vagabond-atelier.com
- SCOPE OF APPLICATION
These general conditions of sale (“GCS”) apply to every sale concluded between the Seller and the Customer.
The GCS constitute the sole framework of the contractual relationship between the Seller and the Customer.
To place an order with the Seller, the Customer must read these GCS and accept them without reservation.
The order is subject to the GCS in force at the time it is concluded.
- AVAILABILITY OF ITEMS
Items are offered for sale on the Vagabond Atelier website (the Site) while stocks last.
When an item is not immediately available, the Customer can see in the Product page of the Site, the approximate delay of production. When the artisan starts the production, the Customer will receive an email confirming production start and a more accurate production and delivery timeframe.
Some Products are labeled “CUSTOMIZABLE”: for these Products the Customer may request customization (choice of materials, dimensions, finishes, etc.) at the time of order. The terms and any additional costs related to customization will be communicated to the Customer before order confirmation.
If the Customer does not wish to start production, they may:
(i) confirm the remainder of their order (excluding the unavailable item), in which case the price of the unavailable item will be refunded; or
(ii) cancel their order, in which case the full amount paid will be refunded.
If no response is received within fifteen (15) days from the notification of unavailability, the Customer will be deemed to have cancelled their order.
In case of cancellation, the Seller will refund the amounts paid by the Customer within thirty (30) days of the cancellation.
- SPECIFICITY OF THE PRODUCTS SOLD
The Products and their components are the work of professional artisans.
Products are mainly handmade and may, by definition, vary in final appearance.
Products sold exclusively on the Site are expressly so indicated.
This information appears in the Product description.
Photographs shown on the Site do not necessarily represent the items sold, but an example representative of the Products.
The Seller makes every effort to ensure the photographs on the Site are realistic but cannot guarantee perfect correspondence between them and the Products received by the Customer.
The Customer is also informed that Products are fragile and must be handled and maintained with care.
Products are for decorative use only and are not intended for children.
They are neither toys nor games and must not be used as such.
- ORDERS
Ordering process
A Customer wishing to purchase an item on the Site must:
(a) Select the desired items and quantities on the Site,
(b) Enter personal and delivery details,
(c) Choose the shipping method,
(d) Read and accept these GCS,
(e) Enter payment and billing information and complete payment.
The Customer will receive an automatic payment confirmation e‑mail and an order confirmation e‑mail with a summary of the items ordered, which constitutes the sales contract between the Parties.
As soon as the order is ready for shipment, the Seller will send the Customer an order shipment e‑mail.
The Customer will receive an invoice issued by the site on behalf of the Seller, which will serve as proof of the transaction.
- PRICES AND PAYMENT TERMS
5.1. Product Prices
Product prices are displayed on the Site in euros, VAT included, at the VAT rate in effect on the order date.
If the applicable VAT rate changes, the modified rate will apply automatically.
The Seller reserves the right to change Product prices over time, including for promotional events.
Promotional offers are valid only for the period indicated on the Site.
Products will be invoiced based on the prices in effect at the time the order is confirmed.
Product prices do not include shipping costs, any applicable customs duties and import taxes, or telecommunication costs necessary to access and use the Site.
5.2. Payment Obligation
Confirmation of the order by the Customer entails an obligation to pay.
The order amount must be paid in full when the order is confirmed on the Site. Failing payment, the Customer will be deemed to have cancelled the order.
No Product will be delivered before full payment of the price by the Customer.
5.3. Payment Methods
The Site, which collects on behalf of the Seller, accepts only card payments and bank transfers.
Payments are processed through the payment service provider CREDIT AGRICOLE DES SAVOIE, responsible for storing and processing bank details in a secure environment.
The Customer remains fully responsible for the banking information provided and for securing their payment means.
Accepted cards are those of the VISA and MasterCard networks. The Customer warrants they are the cardholder, that the name on the card is theirs, and that they have the necessary authorizations. The Customer’s card is charged at the end of the order confirmation process, after verification of bank details and upon receipt of the debit authorization from the card issuer. By providing card information, the Customer authorizes the Site, on behalf of the Seller, to charge their card for the total order amount via its payment service provider.
- SHIPPING
6.1. Timeframe
Delivery times stated on the Site are in working days (excluding Saturday, Sunday and public holidays). Delivery times are calculated taking shipping and transit times into account and depend on the shipping method chosen by the Customer. In any event, shipping times are indicated to the Customer before order confirmation.
The Customer will be informed by e‑mail of the shipment of their order.
6.2. Address and Shipping Method
All Products can be shipped throughout the territory of the European Union.
For more information, the Customer may consult the Site before placing the order.
The Customer is solely responsible for the shipping address provided at the time of the order.
Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the Customer’s sole expense, even if the first delivery was free.
Shipping is carried out by the Seller or by a contracted carrier.
6.3. Delay
In accordance with Article L. 216‑6 of the Consumer Code, if the Customer has not received the product by the communicated delivery date, the Customer must inform the Seller to grant a reasonable additional time to fulfill the order.
At the end of that period, if delivery to the Customer has not been made and the lack of delivery is not attributable to the Customer, the Customer may cancel the sale in writing by contacting the Seller.
6.4. Delivery Charges
Shipping charges vary according to the shipping address, the number of Products ordered and the shipping method chosen by the Customer and do not include any applicable customs duties, import taxes and local taxes for which the Customer is liable.
Shipping costs are the Customer’s exclusive responsibility.
They may change over time according to carrier pricing.
The shipping costs applicable to the order are those shown at the time the order is confirmed. In any event, the amount of shipping costs is indicated to the Customer before order confirmation.
6.5. Claims Regarding Shipping
The Customer must check the condition of the packaging and its contents upon delivery and must immediately report any reservations to the carrier.
If the parcel is damaged or incomplete upon receipt, the Customer must also notify the Site as soon as possible.
The absence of reservations does not deprive the consumer of the right to invoke the legal conformity warranty.
- RIGHT OF WITHDRAWAL
7.1. Withdrawal Procedure
For contracts concluded at a distance or off premises, the consumer Customer has a period of fourteen (14) calendar days to inform the Seller via the Site of their intention to withdraw from the contract without giving reasons, in accordance with Articles L. 221‑18 et seq. of the Consumer Code.
For distance contracts, the period begins the day after (i) delivery of the Product(s).
7.2. Exclusion and Exercise of the Right of Withdrawal
In accordance with Article L. 221‑28‑3°, the right of withdrawal is expressly excluded for goods made to the Customer’s specifications or clearly personalized.
When the right of withdrawal applies, the consumer Customer must notify their decision to withdraw from the contract by a clear and unambiguous statement by letter or e‑mail.
The consumer Customer may use the withdrawal form model annexed hereto, but this is not obligatory.
Where applicable, the Customer must also return the Products without undue delay and, in any event, within fourteen (14) calendar days from the date of notification of the withdrawal to the address indicated in the header.
If the right of withdrawal is exercised, return shipping costs are the Customer’s responsibility; the Seller does not accept parcels returned postage due or cash on delivery.
The Customer bears all risks related to the return and must ensure, in particular, that the return is made in packaging conditions equivalent to those of the shipment.
Only Products returned complete, in their original condition, unopened and with all accessories in their original condition will be accepted and refunded.
The Customer may be liable for any use that goes beyond what is necessary to establish the nature and characteristics of the Products.
7.3. Refund
If the right of withdrawal is exercised, the Seller will refund the amounts paid by the consumer Customer no later than fourteen (14) calendar days from notification of the withdrawal.
The Seller reserves the right to delay the refund until recovery of the Products or until the Customer has provided proof of shipment.
Refunds will be made using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed.
In the case of a partial return of an order, the Seller will refund the Customer the portion of the delivery charges proportional to the total order amount.
In the case of a total return of an order, the Seller will refund the Customer the total delivery charges. The Seller will not refund additional delivery charges if the Customer chose a more expensive delivery method than the standard method offered on the Site.
Return costs are borne by the Customer when exercising the right of withdrawal.
In accordance with Article L.221‑28 of the Consumer Code, the right of withdrawal is excluded for orders of goods made to the Customer’s specifications or clearly personalized, and for goods liable to perish rapidly.
- LEGAL WARRANTIES
When the sales contract provides for the supply of digital content or a digital service continuously for a period exceeding two years, the legal warranty applies to that digital content or digital service throughout the period of supply. During that period, the consumer need only establish the existence of the lack of conformity affecting the digital content or digital service and not the date of appearance of that lack.
The legal conformity warranty requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
The legal conformity warranty entitles the consumer to repair or replacement of the good within thirty days of the request, at no cost and without major inconvenience to them.
If the good is repaired under the legal conformity warranty, the consumer benefits from a six‑month extension of the initial warranty.
If the consumer requests repair but the Seller imposes replacement, the legal conformity warranty is renewed for a period of two years from the date of replacement.
The consumer may obtain a price reduction while keeping the good or terminate the contract and receive a full refund against return of the good if:
1° The professional refuses to repair or replace the good;
2° Repair or replacement of the good takes place after a period of thirty days;
3° Repair or replacement causes significant inconvenience to the consumer, notably when the consumer permanently bears the costs of collection or removal of the non-compliant good, or bears the costs of installing the repaired or replaced good;
4° The lack of conformity persists despite the Seller’s unsuccessful attempts to bring the good into conformity.
The consumer also has the right to a price reduction or contract termination when the lack of conformity is so serious that immediate reduction or termination is justified. The consumer is not then required to request repair or replacement beforehand.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the good is immobilized for repair or replacement suspends the remaining warranty until the good is returned in working order.
The rights above result from the application of Articles L. 217‑1 to L. 217‑32 of the Consumer Code.
A Seller who in bad faith obstructs the enforcement of the legal conformity warranty is subject to a civil penalty up to €300,000, which may be raised to 10% of average annual turnover (Article L. 241‑5 of the Consumer Code).
The consumer also benefits from the legal warranty against hidden defects under Articles 1641 to 1649 of the Civil Code, for a period of two (2) years from discovery of the defect. This warranty entitles to a price reduction if the good is retained or to a full refund against return of the good.
To exercise a legal warranty, the Customer must contact the Seller by letter or e‑mail. The Customer must specify the defects found in the Product concerned and provide any useful information and attach any documents (in particular photographs) that allow assessment of the defects. The Customer must also present proof of purchase of the Product from the Seller.
At the Seller’s request, the Customer must return the Product concerned.
All shipping costs will be borne by the Seller upon presentation of receipts by the consumer Customer and provided that a legal warranty applies. The Customer advances return shipping costs and attaches receipts of those costs to the shipment. The Customer bears all risks related to the return of the item.
The Seller and the Customer undertake to communicate in good faith.
- LIABILITY
The Seller’s liability cannot be held where the damage results from negligence or fault attributable to the Customer, from an unforeseeable and insurmountable act of a third party, or in case of force majeure. Force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1218 of the Civil Code and as defined by case law.
The Seller is bound only by an obligation of means in providing access to the Site. The Seller cannot guarantee the complete absence of errors or anomalies on the Site it makes available.
- INTELLECTUAL PROPERTY
These GCS and orders do not transfer any intellectual property rights between the Seller and the Customer.
The same applies to the rights of the artisan whose physical property the Customer has acquired.
All texts, images, logos and graphical interfaces on the Site and in all documentation provided by the Seller, as well as the Site’s software components, are protected by copyright.
These rights are reserved worldwide.
It is therefore forbidden for anyone to copy, modify, distribute, transmit, disseminate, display, reproduce, publish, license, transfer or otherwise exploit the information on the Site and in the Seller’s documentation or the Site’s software components; such uses may constitute infringement.
It is forbidden to intervene on the Site’s source code in any way and for any reason, including to correct errors or anomalies, the Seller being solely responsible for corrective and evolutionary maintenance of the Site.
- PERSONAL DATA
The Site and the Seller may collect and process the Customer’s personal data (in particular name, surname, postal and e‑mail addresses, telephone) and undertake to comply with applicable law.
The purposes of this processing are: offering products or promotions, processing orders and deliveries, managing invoices and unpaid amounts, and direct marketing.
Data subjects have the right to information, access, rectification, right to be forgotten and erasure, right to restriction, portability and to obtain a copy, right to object for legitimate reasons, and to withdraw consent at any time for processing of their personal data.
These rights may be exercised with the Site by e‑mail at: info@vagabond-atelier.com
- SECURITY
In accordance with legal provisions, the Customer is informed that they may register on the telephone canvassing opt‑out list – Bloctel – Consumer Area.
- PARTIAL NULLITY
If one or more provisions of the GCS are held or declared invalid under a law, regulation or final decision of a competent court, the other provisions will remain in force and full effect.
- APPLICABLE LAW AND DISPUTES
These general conditions and any contract governed by them are subject to French law, regardless of the country.
For any complaint, the Customer may contact the Site by letter or e‑mail.
In accordance with Articles L. 612‑1 et seq. of the Consumer Code, the consumer Customer may refer the matter to a mediator within one (1) year of their written complaint.
The Site has designated the following consumer mediation entity: CM2C (Le Centre de médiation de la consommation de conciliateurs de justice).
Referral to the consumer mediation entity is not compulsory for the Customer.
The consumer Customer may also choose to use the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr/.
ANNEX – MODEL WITHDRAWAL FORM (Consumer Customers)
(Please complete and return this form only if you wish to withdraw from the contract.)
To: Vagabond, 339 Route de la Ferme, Les Houches (74310), France.
E‑mail: info@vagabond-atelier.com
I/We (*) hereby notify (*) my/our (*) withdrawal from the contract for the sale of the good(s) (*)/for the provision of the service (*) below:
– Ordered on (*) / received on (*):
– Name of consumer(s):
– Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Effective as of March 16, 2026
