Effective as of 1 October 2026. These terms apply to every purchase on vagabond-atelier.com; the summary below is a guide, and the full sections that follow prevail.

At a glance

Topic	What to know
Who sells	Vagabond (Cristina Contini, sole proprietor), Les Houches, France, selling in the name and on behalf of each independent artisan who makes the products
Handmade items	Each piece is crafted by hand, so small variations are normal
Customised items	Products marked “CUSTOMIZABLE”; terms and extra costs are given before you confirm
Prices	In euros, VAT included; shipping is extra
Payment	Card (Visa, Mastercard), Apple Pay, PayPal or bank transfer, paid in full when you order
Delivery	Throughout the European Union; times in working days, shown before you confirm
Withdrawal	14 calendar days from delivery; not available for made-to-measure or personalised items
Refund	Within 14 days of your withdrawal notice, to the original payment method
Legal warranties	Legal conformity warranty and hidden defects warranty apply
Contact	info@vagabond-atelier.com

1. Who we are and scope

Vagabond is the trade name of Ms. Cristina Contini, a sole proprietor whose registered office is at 339 Route de la Ferme, 74310 Les Houches, France. Registration: SIRET 98852330400018; VAT number FR79988523304. Through the site vagabond-atelier.com (the “Site”), Vagabond sells, in the name and on behalf of each independent artisan who makes them (the “Artisans”), the Artisans’ products (the “Products”) to private customers acting as consumers (the “Customers”). In these GCS, “Seller” means Vagabond acting in that capacity: Vagabond is the Customer’s single contact for orders, payment, delivery, withdrawal, refunds and warranties.

Contact: Vagabond, 339 Route de la Ferme, 74310 Les Houches, France · info@vagabond-atelier.com

These general conditions of sale (“GCS”) apply to every sale between the Seller and the Customer and are the only framework of their contractual relationship. To place an order, the Customer must read and accept them without reservation. An order is governed by the GCS in force when it is concluded.

2. Availability and customisation

Items are on sale while stocks last. When an item is not immediately available, the Product page shows the approximate production time. When the artisan starts production, the Customer receives an email confirming it, with a more precise production and delivery timeframe.

Some Products are labelled “CUSTOMIZABLE”: the Customer may request customisation (materials, dimensions, finishes, etc.) when ordering. The terms and any extra cost are communicated before the order is confirmed.

If an item turns out to be unavailable, the Customer may either:

• confirm the rest of the order, and the price of the unavailable item is refunded; or
• cancel the order, and the full amount paid is refunded.

If the Seller receives no answer within fifteen (15) days of the notification, the order is deemed cancelled. Refunds are made within thirty (30) days of the cancellation.

3. Nature of the Products

Products are the work of professional artisans. They are mostly handmade, so their final appearance may vary. Products sold only on the Site are marked as such in the description.

Photographs on the Site are representative examples. The Seller makes every effort to make them realistic but cannot guarantee a perfect match with the Product the Customer receives.

Products are fragile and must be handled and maintained with care. They are for decorative use only, are not toys or games, and are not intended for children.

4. Placing an order

To buy on the Site, the Customer:

1. selects the items and quantities;
2. enters personal and delivery details;
3. chooses the shipping method;
4. reads and accepts these GCS;
5. enters payment and billing details and pays.

The Customer receives an automatic payment confirmation and an order confirmation email summarising the items ordered; this email is the sales contract between the parties. When the order is ready, the Seller sends a shipment email. An invoice issued by the Site on behalf of the Seller serves as proof of the transaction.

5. Prices and payment

Prices. Prices are shown in euros, VAT included, at the rate in force on the order date; if the VAT rate changes, the new rate applies automatically. The Seller may change prices over time, including for promotions, which are valid only for the period shown on the Site. Products are invoiced at the price in force when the order is confirmed. Prices exclude shipping, any customs duties and import taxes, and the telecommunication costs of using the Site.

Obligation to pay. Confirming an order creates an obligation to pay. The full amount is due when the order is confirmed; otherwise the order is deemed cancelled. No Product is delivered before full payment.

Payment methods. The Site, collecting on behalf of the Seller, accepts card payments, Apple Pay, PayPal and bank transfers. Card and Apple Pay payments are processed by the payment service provider Crédit Agricole des Savoie, which stores and processes bank details in a secure environment. PayPal payments are processed by PayPal, which handles the Customer’s PayPal account details. The Customer remains responsible for the banking information provided and for securing their means of payment.

Accepted cards are Visa and Mastercard. The Customer warrants that they are the cardholder, that the name on the card is theirs and that they hold the necessary authorisations. The card is charged at the end of the order process, after verification of the bank details and receipt of the issuer’s debit authorisation. By providing card details, the Customer authorises the Site, on behalf of the Seller, to charge the total order amount through its payment provider.

6. Shipping

Timeframe. Delivery times are in working days (excluding Saturdays, Sundays and public holidays), include shipping and transit time, and depend on the shipping method chosen. They are always shown before the order is confirmed. The Customer is informed by email when the order ships.

Address and method. Products can be shipped throughout the European Union. The Customer is solely responsible for the shipping address given. A parcel returned because the address is wrong or incomplete is reshipped at the Customer’s expense, even if the first delivery was free. Shipping is carried out by the Seller or by a contracted carrier.

Delay. Under Article L. 216-1 of the Consumer Code, the Seller delivers the Product on the date stated or, if none is stated, at the latest thirty (30) days after the order. Under Article L. 216-6, if the Customer has not received the Product by that date, they must tell the Seller, who then has a reasonable additional time to deliver. If delivery still has not happened after that time and the Customer is not at fault, the Customer may cancel the sale in writing.

Delivery charges. Shipping costs depend on the address, the number of Products and the shipping method. They exclude customs duties, import taxes and local taxes owed by the Customer, may change with carrier pricing, are borne by the Customer and are always shown before the order is confirmed.

Problems on delivery. The Customer must check the packaging and contents on delivery and report any reservation to the carrier immediately. If a parcel is damaged or incomplete, the Customer must also notify the Site as soon as possible. Not making a reservation does not remove the consumer’s right to the legal conformity warranty.

7. Right of withdrawal

Period. For contracts concluded at a distance or away from premises, a consumer Customer has fourteen (14) calendar days to tell the Seller, through the Site, that they withdraw from the contract without giving a reason (Articles L. 221-18 et seq. of the Consumer Code). For distance contracts, the period starts the day after delivery of the Product(s).

Exclusions. Under Article L. 221-28 of the Consumer Code, the right of withdrawal does not apply to goods made to the Customer’s specifications or clearly personalised, nor to goods liable to perish rapidly.

How to withdraw. The Customer notifies the decision with a clear statement, by letter or email. The model withdrawal form may be used but is not compulsory: the step-by-step instructions at the end of this page explain what to send.

Returning the Products. Where applicable, the Customer returns the Products without undue delay, and in any case within fourteen (14) calendar days of notifying the withdrawal, to Vagabond at the address in section 1, unless Vagabond gives another return address when acknowledging the withdrawal. Return shipping costs are borne by the Customer, and the Seller does not accept parcels sent postage due or cash on delivery. The Customer bears all risks of the return and must pack the Products as securely as when they were shipped.

Only Products returned complete, in their original condition, unopened and with all accessories are accepted and refunded. The Customer may be held liable for any handling beyond what is needed to establish the nature and characteristics of the Products.

Refund. The Seller refunds the amounts paid within fourteen (14) calendar days of the withdrawal notice. The Seller may delay the refund until the Products are recovered or until the Customer provides proof of shipment. Refunds are made with the same means of payment as the original transaction, unless otherwise agreed.

For a partial return, the Seller refunds the share of delivery charges proportional to the order total; for a total return, all delivery charges. Additional delivery charges are not refunded if the Customer chose a delivery method more expensive than the standard one offered on the Site.

8. Legal warranties

Consumers benefit from two legal warranties.

Legal conformity warranty (Articles L. 217-1 to L. 217-32 of the Consumer Code)

• For new goods, the Seller is liable for any lack of conformity that exists at delivery and appears within two (2) years of delivery; during that period it is presumed to have existed at delivery, so the consumer does not have to prove it (Article L. 217-7).
• The professional must supply, where applicable, the updates needed to keep the good in conformity.
• The consumer is entitled to repair or replacement within thirty days of the request, free of charge and without major inconvenience.
• A repaired good gets a six-month extension of the initial warranty. If the consumer asks for repair but the Seller imposes replacement, the warranty is renewed for two years from the date of replacement.
• The consumer may keep the good and obtain a price reduction, or end the contract and receive a full refund against return of the good, if the professional refuses to repair or replace it; if repair or replacement takes more than thirty days; if it causes significant inconvenience, notably when the consumer permanently bears collection, removal or installation costs; or if the lack of conformity persists despite the Seller’s attempts.
• The same rights apply immediately, without asking for repair or replacement first, when the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer cannot end the sale for a minor lack of conformity.
• The time a good is immobilised for repair or replacement suspends the remaining warranty until it is returned in working order.
• A Seller who in bad faith obstructs the application of this warranty faces a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (Article L. 241-5).

Warranty against hidden defects (Articles 1641 to 1649 of the Civil Code). It applies for two (2) years from discovery of the defect and entitles the consumer to a price reduction if the good is kept, or to a full refund against return of the good.

How to use a warranty. The Customer contacts the Seller by letter or email, describes the defects found, provides useful information and documents (in particular photographs) and gives proof of purchase from the Seller. At the Seller’s request, the Customer returns the Product. When a legal warranty applies, the Seller bears all shipping costs on presentation of receipts: the Customer advances the return costs, attaches the receipts to the parcel and bears the risks of the return. Seller and Customer undertake to communicate in good faith.

9. Liability

The Seller cannot be held liable where the damage results from negligence or fault of the Customer, from an unforeseeable and insurmountable act of a third party, or from force majeure, meaning any external, unforeseeable and irresistible event within the meaning of Article 1218 of the Civil Code and case law.

The Seller has only an obligation of means in providing access to the Site, and cannot guarantee that the Site is completely free of errors or anomalies.

10. Intellectual property

These GCS and orders transfer no intellectual property rights between the Seller and the Customer, nor any right of the artisan whose physical property the Customer acquires.

All texts, images, logos and graphical interfaces on the Site and in the Seller’s documentation, as well as the Site’s software components, are protected by copyright, with all rights reserved worldwide. It is forbidden to copy, modify, distribute, transmit, display, reproduce, publish, license, transfer or otherwise exploit them, as this may constitute infringement. It is also forbidden to intervene in the Site’s source code for any reason, including to correct errors: the Seller alone is responsible for its maintenance.

11. Personal data

The Site and the Seller may collect and process the Customer’s personal data (in particular name, postal and email addresses, telephone) in compliance with applicable law. The purposes are: offering products or promotions, processing orders and deliveries, managing invoices and unpaid amounts, and direct marketing.

Data subjects have the right to information, access, rectification, erasure, restriction, portability and a copy of their data, the right to object for legitimate reasons, and the right to withdraw consent at any time. These rights can be exercised by email at info@vagabond-atelier.com. More details are in our Privacy Policy.

12. Telephone canvassing

In accordance with legal provisions, the Customer is informed that they may register on the telephone canvassing opt-out list, Bloctel (Consumer Area).

13. Partial nullity

If one or more provisions of the GCS are held or declared invalid under a law, a regulation or a final decision of a competent court, the other provisions remain in force and fully effective.

14. Applicable law and disputes

These general conditions, and any contract governed by them, are subject to French law, whatever the country.

For any complaint, the Customer may contact the Site by letter or email. Under Articles L. 612-1 et seq. of the Consumer Code, a consumer Customer may refer the matter to a mediator within one (1) year of their written complaint. The Site has designated the following consumer mediation body: CM2C (Le Centre de médiation de la consommation de conciliateurs de justice) (49 Rue de Ponthieu, 75008 Paris; website: www.cm2c.net; online request: www.cm2c.net/declarer-un-litige.php). Referral to the mediator is not compulsory.

The consumer Customer may also use the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr/.

Annex – How to withdraw from your order

This applies to consumer Customers, within 14 calendar days of delivery. No form is required: a clear email or letter is enough.

1. Check that your order qualifies. Withdrawal is not available for made-to-measure or personalised items, or for goods liable to perish rapidly.
2. Notify us within 14 calendar days. Email info@vagabond-atelier.com, or write to Vagabond, 339 Route de la Ferme, 74310 Les Houches, France, with the subject “Withdrawal – order [your order number]”.
3. Say what you are withdrawing from. Include your full name and address, the item(s) concerned, and the dates you ordered and received them. For example: “I notify my withdrawal from the contract for the sale of the following goods: [items], ordered on [date] and received on [date]. Name: [your name]. Address: [your address].” If you write by post, add your signature and the date.
4. Return the Products within 14 calendar days of your notice. Send them to the address above, at your own cost and risk, complete, unopened, in their original condition and securely packed. Keep your shipping receipt as proof of shipment.
5. Receive your refund. We refund the amounts paid within 14 calendar days of your notice, with the same means of payment as your order, and may wait until we have received the Products or your proof of shipment.